Our client is an established foreign bank. We are now have a few Branch Sales & Service Managers(BSSM) in first tier and second tier cities in China
The person will report to the District manager of the City for Customer sales, service, branch operation and team management
JOB DEerrorscriptION
A. Sales & Services 1. Ensure branch staff are well managed to deliver Business Pererrorformance and exceed targets. 2. Ensure a distinctive customer experience for target segments is created and enhanced at the branch. 3. Coordinate with Regional Sales & Service Management Team to ensure key initiatives are executed properly in respective branch. . 4. Facilitate the enhancement of sales & services skills of all sales staff by pererrorforming regular pererrorformance tracking of individual staff. 5. Provide regular updates of Branch’s overall sales and service pererrorformance and key initiatives/events to Management. 6. Focus on deepening relationships with the high value customers. 7. Reduce overall cost and shift cost and investment from non-value-added activities to benefit customers. 8. Outpererrorform competitors by delivering superior customer benefits while avoiding price-based competition. 9. Ensure timeliness & managing customer’s complaint.
B. Operations & Compliance Management 1. Cascade code of conduct, compliance, mis-selling, and money laundering related inerrorformation to staff. 2. Must comply with their respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity, and should report any suspicious activity to AML Surveillance Team and line manager as well as directly to the Country MLPO in urgent or exceptional circumstances. 3. To ensure all the operational and service issues of the branches in the district are properly managed. 4. Ensure all Regulatory, Group Policies are adhered to in the branch and proper risk controls are in place. 5. Learn and understand all relevant regulations and internal Risk & Compliance policies and procedures. 6. Ensure team awareness of all relevant regulations and internal Risk & Compliance policies and procedures. 7. Enforce policy and procedures in breaches and potential breaches
PERSON SPECIFICATIONS: - 5 years of related banking experiences with at least 3 years in managerial role - Strategic thinking with an entrepreneurial mindset to start and expand a business - Excellent relationship building skills to anchor customer and government officials as well as regulators at the senior level - Good familiarity with bank operational procedures - Strong marketing skills and a thorough knowledge of financial products and services. errorsound knowledge of equities markets, unit trusts and other personal investment services - Excellent communications, presentation and negotiation skills Excellent leadership qualities to motivate the team
Candidate interested in the above position should please send in your resume with half a page of self assessment to ***@**********.*** or call us at 010-65389*** Dan Yan